Good morning everyone,
We wanted to let you know about an incident affecting the Azamara Journey that will require the current voyage to end early.
As the Azamara Journey approached Tokyo, we noticed an unusual vibration. Further inspection revealed damage to the propeller. We are now traveling at a reduced speed to Kyoto (Osaka), and will arrive on Friday. Due to the required repairs, we regrettably must end the voyage in Kyoto (Osaka).
Our President and CEO, Larry Pimentel, and Bert Van Middendorp, VP of Operations, are both flying to Kyoto (Osaka) tonight to meet with the ship and the guests.
The Azamara Journey will remain in Kyoto (Osaka) on February 28 and March 1, and will have debarkation for guests on March 2. We will then provide guests with air to Shanghai where debarkation was originally scheduled on March 3. We will also provide hotel accommodations until they are able to pick up their original schedule, whether that is a stay in Shanghai or a flight home.
Guests are receiving refunds for the days of the voyage they will be missing, as well as a Future Cruise Credit certificate for 25% of the value of their current voyage. It is possible that the upcoming voyage out of Shanghai on March 3 will be affected. As we are currently working on the repair situation, we will provide an update within 48 hours, and all guests – or their travel agents – on those voyages will be contacted directly with more information.